Privacy Policy - Botzaps

Effective Date: 16/09/2025 Owner: Giacomo Mantovani (“we,” “us,” “our”)

Information We Collect

When you use Botzaps, we collect:

• Account Information: name, email, Google profile picture.

• Billing Data: subscription ID and related transaction records.

• Chat Data: messages and uploaded documents.

• Website Usage: via cookies and analytics (Google Analytics).

How We Use Data

We use your data only to:

• Provide and maintain the Service.

• Manage subscriptions and billing.

• Respond to support inquiries.

We do not use your data to train AI models.

Third-Party Services

We may share limited data with:

• OpenAI or other LLM providers (to process chatbot responses).

• Auth.js (for authentication).

• Payment processors (e.g., Stripe, PayPal).

• Google Analytics (for website usage tracking).

These services process your data under their own policies.

Data Storage & Retention

• Data is stored on EU servers (Germany).

• Website hosting is located in EU.

• Chats and documents are stored permanently unless you delete your account.

• You can request deletion of your data at any time.

Security

We take reasonable measures to protect your data. However, no system is 100% secure. You are responsible for safeguarding your login credentials.

Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

• Access your personal data.

• Correct or delete your data.

• Request restriction or objection to processing.

• Port your data to another provider.

To exercise your rights, contact us at: mantovani.giacomo96@gmail.com.

Updates

We may update this Privacy Policy. Changes will be posted on our website with a new “Effective Date.”